How to buy
It's never been easier to buy an ACS custom product! Simply make your purchase online and you'll be emailed detail about where you can get your deep impressions done. If you've bought a custom product we'll need impressions of your ears, so once you've got your order confirmation from ACS, you can book an appointment to have your ear impressions taken with either one of our suggested approved Audiologists or Audiologist of your choosing.
ACS Product Purchase Scenarios
Non-Custom Product
We'll ship your universal products and accessories as quickly as possible after you complete your purchase.
Custom Products - Existing Customers
If we have a valid ear impression (less than two years old) on file for you, we'll process your order and ship it as soon as your custom product is ready. If you don't have a valid impression on file, please refer to scenario three.
Custom Products - New Customers
If you don't have an ear impression on file with ACS, or if your impression is more than two years old, we'll email you after you place your order to discuss options for getting one done.
Ear Impression Taking
ACS custom products require good deep impressions in order to create a seal in the ear, so it is important there is no obstruction, such as earwax, in the ear canal. When you attend your appointment with an Audiologist, there may be a possibility that the impressions can't be taken due to wax build up, which will only be apparent when the ear canal is inspected. If this is the case, the wax will have to be removed. It can be done through the same Audiologist taking the impression or your GP or some third party companies provide a chargeable safe wax removal treatment using specialist suction equipment.